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Do-Not-Call List


“不接受電話推銷名單”2008年9月30日實行

什麼是“全國不接受電話推銷名單” 簡介

加拿大廣播電視電信委員會負責設立一個“全國不接受電話推銷名單”(簡稱“名單”)。這個名單允許消費者登記姓名和電話號碼,電話推銷公司不能給“名單”上的消費者打電話進行銷售。

電話推銷是利用電話通訊技術(電話,手機和傳真等),在沒有消費者允許的前提下,主動向消費者打電話或發送信息,向消費者提出懇求,目的是宣傳、促銷一種產品,服務或者請求捐款。

“全國不接受電話推銷名單”的設立讓消費者避免受到電話推銷公司的騷擾,而且消費者不需要逐一告訴電話推銷公司不要打電話,也不需要把名字列入這些公司各自的不接受電話推銷的名單中。電話推銷公司將被禁止向“名單”上的消費者打電話,除非這些公司已經和消費者或個人有存在的業務關系。

聯邦立法在2005年已經通過了加拿大“全國不接受電話推銷名單”的法律框架。2007年12月,加拿大廣播電視電信委員會把一個五年合同簽給了加拿大貝爾公司,讓該公司負責操作“名單”,並宣布“名單”將從2008年9月30日起推行。合同期間貝爾公司負責登記消費者號碼,向電話推銷公司提供最新的“名單”,並接受消費者對電話推銷公司的投訴。

消費者最多可以在“名單”上登記三個號碼,而且需要每三年更新一次。消費者在“名單”上登記不需要支付費用。電話推銷公司必須根據“名單”進行銷售,不可以打出現在“名單”上的號碼。電話推銷公司需要支付費用來獲得“名單”。

 

"Do Not Call" Registry effective September 30, 2008

What is the National Do-Not-Call List?

The Canadian Radio-Television and Telecommunications Commission (CRTC) is responsible for the National Do-Not-Call List (DNCL), which contains the names and telephone numbers of the consumers who do not want to receive unsolicited telephone calls from telemarketers.

Telemarketing is the use of telephony technology (telephone, cellphone, fax, etc.) to make unsolicited telephone calls or send unsolicited messages to consumers for the purpose of solicitation. Solicitation is selling or promoting a product or service, or soliciting money.

The object of the National DNCL is to provide a way for consumers to prevent telemarketers from calling them without consumers having to deal with individual telemarketers and their do-not-call lists. Telemarketers will not be permitted to call any of the numbers on the National Do-Not-Call List (DNCL), unless they already have an existing business relationship with the consumer or individual.

The federal legislation creating the framework for Canada’s National Do-Not-Call List was passed in 2005. On December 21st, 2007, the CRTC awarded a five-year contract to Bell Canada to operate the National DNCL, and announced the list would be active on September 30th, 2008. The operator is responsible for registering numbers, providing telemarketers with up-to-date versions of the National DNCL, and receiving consumer complaints about telemarketing calls.

Consumers can register up to three different numbers on the list, and have to renew that list every three years. There is no cost for getting onto the list. Telemarketers are required to monitor the National DNCL and remove any numbers they find on it from their calling lists. Telemarketers have to pay for access to the list.

Real estate brokers and salespersons, including REALTORS®, making unsolicited telephone calls are “telemarketers” within the meaning of the legislation.

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